The Information Technology Pathway

Information technology (IT) is a large, complex, and multifaceted domain in which professionals support institutional operations and also create and nurture the environment needed for innovation and transformation. Higher education IT roles may include areas such as user services and support, enterprise architecture, systems administration, data center management, network services, vendor relationship management, data management and analysis, and support for instructional spaces and activities.

The pathway at a glance
Timeline graphic previewing the transition from early to institutional executive level throughout the lifespan of your career

Explore the Information Technology Pathway

Explore professional pathways through information technology to help you determine your goals—or guide others to define theirs. Jenn Stringer, chief academic technology officer and assistant vice chancellor for teaching & learning at the University of California, Berkeley discusses the importance of expanding your network. Antoine Harrison, CIO for Schenectady County Community College discusses the issues the CIO has no control over and how to manage them.

The EDUCAUSE Information Technology Pathway Toolkits provide individuals and mentors an opportunity to identify strengths and gaps, then select activities to leverage those strengths and develop in select areas. The toolkits support the development of an action to improve immediate performance and foster readiness for long-term professional goals. Select the appropriate toolkit for your needs below to get started.

Early Level

0-7 years
0-7 years
0-7 years
0-7 years

Entry-level positions in cybersecurity include job titles like information security specialist, information security analyst, network technical specialist, and computer forensics analyst. In these roles, your duties and responsibilities may include helping to prevent data breaches, network attacks, and other threats. You work to protect your institution's digital resources and information technology systems and to prevent hackers from disrupting normal business activities. Additionally, you help faculty, staff, and students learn and engage in good information security practices on the job and at home.

Recommended Education

Degree in Computer Science or related area and/or equivalent of education and experiences; select network and security certifications; and experience working with select compliance standards.

Other options From Here

You May Be Responsible For

  • Performing operational security duties in support of security rules and procedures based on university policies, state and federal requirements, and contractual obligations.
  • Assisting in the triage of incoming security events.
  • Acting as an escalation point for information technology security incidents.
  • Providing direction and guidance on available security services and tools.
  • Monitoring current trends, making recommendations and evaluating solutions to close gaps in security processes.

Entry-level positions for teaching and learning include job titles like assistant instructional technologist, computer learning lab coordinator, learning management system administrator, instructional technologist, multimedia designer, and faculty development specialist. You may support faculty to apply learning technology to courses, coordinate and maintain digital resources for the institution, or assist in curriculum or instructional design.

Recommended Education

Associate degree, bachelor’s degree, or equivalent experience

Other options From Here

Interested in an innovation-focused work? Take a look at the Innovation Pathway's early level for options.

You May Be Responsible For

  • Contributing to the effective implementation and function of digital learning tools.
  • Collecting and analyzing relevant learning data to recommend data-informed decisions for the unit.
  • Offering guidance and advice to teaching faculty on learning design with digital platforms.
  • Collecting learning outcome and evaluation data to inform future digital learning decisions and designs.

Entry-level positions in innovation include job titles such as instructional innovation specialist, business transformation project manager, and systems integration and innovation coordinator. These positions work in some capacity helping to support innovation to advance institutional strategies.

Recommended Education

Associates degree, bachelor’s degree, or equivalent experience.

Other options From Here

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You May Be Responsible For

  • Consulting and advising an instructional team on appropriate technological tools best suited to meet learning objectives.
  • Providing technical solutions for highly interactive learning environments.
  • Working with faculty on the design, development, and production of learning materials using digital media.
  • Following change management policies and procedures for configuration and application changes, including obtaining approval for release into production.
  • Leading systems, services, and infrastructure projects.
  • Providing administrative and/or project management support for innovation projects or initiatives.

Early level positions in information technology include job titles such as user support specialist, data analyst, desktop support technician, and network operations analyst. These positions work in some capacity helping to support institutional technology or data operations, or to maintain the institution's digital environment.

Recommended Education

Associate degree, bachelor’s degree, or equivalent experience.

Other options From Here

Interested in exploring an alternative career? Take a look at the Information Security Pathway's early level for ideas.

You May Be Responsible For

  • Assisting in the collection and analysis of data to inform decisions for information technology and the institution.
  • Administering technology training and facilitating help for students, faculty, and other institutional stakeholders.
  • Supporting and maintaining institution technology solutions such as labs, mobile technology, classrooms, and more.
  • Supporting and maintaining software applications across campus.
  • Contributing to decisions regarding institution technology adoption and implementation.

Data Analyst

Salary Range:
$54,000–$140,000

Engage with technical and non-technical leaders across campus to identify data needs, triage data, perform data analysis, and develop data visualizations.

See Active Job Descriptions

Client Support Specialist

Salary Range:
$51,000–$70,000

Provide product support and training to faculty, staff, and students, including answering questions, troubleshooting technical issues, and producing training materials.

See Active Job Descriptions

Desktop Support Coordinator/Specialist

Salary Range:
$50,000–$63,000

Provide technical support for desktop and laptop computer users by phone, email, chat, and in-person support to faculty, staff and students. May also work closely with other information technology teams to develop, coordinate, integrate, implement, and support technology solutions throughout the institution.

See Active Job Descriptions

Systems Administrator

Salary Range:
$65,000–$80,000

Manage software systems, servers, and network connections to ensure high levels of availability and security of supported business applications. Participate in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with institutional goals, industry best practices, and regulatory requirements.

See Active Job Descriptions

Network Operations Analyst/Administrator

Salary Range:
$51,000–$73,000

Provide technical oversight for deployment and delivery of enterprise-wide network analysis projects or services. Develop technical standards for implementing enterprise-wide network analysis projects or services.

See Active Job Descriptions

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore job postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

Looking at cybersecurity as a career path can be intimidating, but many working in this field didn't start out with intentions to work in cybersecurity. In this podcast, we ask several higher education cybersecurity professionals how they would encourage others to consider cybersecurity as a career option.

Listen to the Podcast

Ahmed El-Haggan, Vice President and CIO for Coppin State University, talks about the importance of expanding your definition of diversity.

Cindy Mitchell, Chief Information Officer for Colby College, reflects on her learning over the years and translates that into professional advice.

In this episode, we ask higher education information technology leaders about their biggest career misstep and how they course corrected.

Listen to the Podcast
Lifelong Learning
  • Demonstrate a commitment to lifelong learning and skill-building by participating in early career development and learning opportunities aligned with personal and organizational goals.
Acquire and maintain technical training that aligns with institutional needs and your career path.
Find Out More
Communication
  • Describe how IT communications impact student success.
  • Apply active listening practices to communicate effectively.
  • Prepare and deliver effective presentations using industry best practices.
  • Learn to and practice communicating in difficult workplace situations and conversations.* Expand your professional network with intention by engaging communication with others in the field.
The New Managers Institute supports skill-building in key areas, including interpersonal communication and leadership practices for early career IT professionals.
Find Out More
Finance
  • Practice budget planning approaches and understand components of cost estimating.
  • Identify common sources of funding and critical sources of data in relation to higher education budgeting.
  • Apply budget management techniques to justify changes to funding levels.
Project Management & Strategy
  • Articulate common elements and stakeholders of IT projects.
  • Analyze the benefits of different project management approaches.
  • Assess the importance of and identify strategies for project team leadership and time management.
Further your project management specific skills with UnitedTraining
Find Out More
Leadership, People, & Change Management
  • Develop hiring and recruitment practices to maximize a talented and diverse workforce while maximizing workplace motivation and engagement.
  • Learn how to retain valuable team members in a higher education setting.
  • Learn about the characteristics and traits of effective leaders and essential leadership principles.
  • Develop leadership styles that promote a growth mindset and ethical frameworks for decision-making.
Assess

Take our competency self-assessment for early career professionals to evaluate your skills and abilities and to help you identify your strengths and growth opportunities in the areas of interpersonal communication, cost management, human resource performance, project methodology, and more.

Make Connections

Join the Admin System Management, Cloud Computing, IT Metrics, IT Procurement, or IT Support Services Community Groups to discuss guidance, issues, and obstacles of information technologies.

Make Connections

Become an EDUCAUSE ambassador—help your organization get the most out of its membership by connecting colleagues with beneficial resources.

Make Connections

Check out the Young Professionals Community Group, specifically for those in the early stages of their career.

Engage in Mentoring

Find a mentor who can provide guidance, support, and growth on your career journey. Look for a mentor in a role that you might eventually want and who can speak to the professional advancement journey. Connecting with a mentor with an information technology expertise can help you understand the latest trends and issues.

Engage in Mentoring

As someone in the earlier stages of a career, connect with others who can help you build your knowledge around topics related to your field, such as cloud computing, procurement, or mobile technologies. Meet with other professionals in a group mentoring format.

Give Back

Join community groups focused on your areas of interest and share ideas and experiences about supporting your community of information technology users.

Give Back

Become an EDUCAUSE ambassador—help your organization get the most out of its EDUCAUSE membership by connecting colleagues with resources.

Give Back

Volunteer to co-write articles with students.

Think & Speak

Read the latest research and ideas in EDUCAUSE Review. Have a topic you'd like to see covered or an article to contribute? Become a contributor.

Think & Speak

Consider a proposal for a session and/or poster at the EDUCAUSE Annual Conference by leveraging our facilitation and design resources to polish your approach—or leverage our Presenter Concierge services.

Show Up

Take part in our information technology webinars featuring lively panel debates and cutting-edge insights. You can sign up for forthcoming webinars or review recordings and slides from past presentations.

Show Up

Go to the EDUCAUSE Annual Conference, designed for, and attended by, the global community of higher education IT professionals.

Learn

Access the world's largest online collection of information about higher ed technology for resources that support IT professionals in higher education.

Learn

Participate in leadership development programs like EDUCAUSE’s Data Literacy Institute, which is designed specifically for higher education professionals who are new to working and communicating with data and engage with units that use data for decision-making.

Learn

Don’t miss the latest research, resources, and events related to information technology. Subscribe to our Weekly Update.

3-11 years
3-15 years
3-11 years
3-11 years

Mid Level

Mid-level positions in cybersecurity include job titles like information security analyst, information security penetration tester, information security engineer, information security consultant, information security advisor, information security manager, information senior security engineer, manager of information security and systems operations, and senior manager of research computing. In this role, your duties and responsibilities may include designing security systems, conducting reviews and audits, assessing systems for gaps, and recommending solutions.

Recommended Education

Bachelor's degree in computer science, information systems, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Other options From Here

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You May Be Responsible For

  • Managing identity and access management infrastructure.
  • Partnering with teams across the university, information security office, server operations, and integrations and application teams to create solutions that meet security and business requirements.
  • Working closely with clients and other ITS staff in support of the university’s mission and strategic direction.

Mid-Level teaching and learning roles include job titles like project manager, instructional designer, and faculty development manager, and typically require expertise in educational technology and learning design. People in these positions are beginning to have leadership responsibilities and may coordinate teams or training. At this level, people continue to develop the competencies and relationships they will need to assume senior and executive roles in the field.

Recommended Education

Bachelor's or master’s depending on career goals and institutional expectations.

Other options From Here

Interested in career focused on innovation? Take a look at the Innovation Pathway Mid-Level track for options.

You May Be Responsible For

  • Designing and facilitating academic training and development for institutional teaching faculty.
  • Providing expertise in educational technology and offering input into institutional adoption.
  • Coordinating a team of learning professionals, including positions in library services, teaching and learning centers, and educational technology units.
  • Advocating for student-centered learning and design across the institution.
  • Providing project management support to course design or educational technology projects.

Mid-level positions in innovation include job titles such as digital innovation librarian, associate director of research and innovation, and program manager for innovation and digitization.  Professionals in these positions are often in management-oriented roles with responsibilities for supporting or maintaining a specific area related to innovation. They may also supervise entry-level staff.

Recommended Education

Master’s, MBA, or doctoral degree based on personal goals and institution’s expectations.

Other options From Here

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You May Be Responsible For

  • Implementing digital learning initiatives.
  • Serving as project manager for innovation projects.
  • Supervising instructional design staff.
  • Managing an analytics team.

Mid-level positions in information technology include job titles such as operations support manager, manager of client services, or manager of reporting and analytics. Professionals in these positions are often in management-oriented roles with responsibilities for supporting or maintaining a specific area within information technology. They may supervise entry-level staff.

Recommended Education

Bachelor's or master's degree (or equivalent experience) depending on career goals and institutional requirements.

Other options From Here

Interested in pursuing an alternative career? Take a look at the Innovation Pathway's mid-level for ideas.

You May Be Responsible For

  • Collaborating with stakeholders across the institution to set strategic direction for information technology initiatives.
  • Leading a team of specialists to support information technology programs through the technology lifecycle.
  • Managing information technology projects including hardware and software infrastructure implementation and support.
  • Providing oversight for systems including enterprise applications, data management, and learning technology.

Manager, Reporting and Analytics

Salary Range:
$73,000–$150,000

Manage data & analytics functions, oversee the creation of new reports, analysis of data to answer business questions, and maintenance of existing reporting systems.

See Active Job Descriptions

Operations Support Manager

Salary Range:
$69,000–$100,000

Manage business and technical aspects of an information technology functional area. Collaborate with other business units within information technology as well as across the institution. Responsible for the business of delivering technology solutions for their particular domain. Responsibilities may include project and portfolio management, and service level management.

See Active Job Descriptions

Manager of Client Services

Salary Range:
$54,000–$90,000

Oversee an end-user support organization and supporting systems. Triage and address end-user support needs with special sensitivity to institutional academic mission and strategic goals.

See Active Job Descriptions

Manager, Systems Administration

Salary Range:
$64,000–$90,000

Ensure the reliable performance of ERP systems and applications. May include support of high-availability (HA) environments in multiple operating systems, maintaining application integrity by assisting in updates and security patches of applications, and documenting the direction, scope, and objectives of ERP that parallel overall business strategies.

See Active Job Descriptions

Assistant Director, Enterprise Applications

Salary Range:
$69,000–$115,000

Provide strategic and operational oversight for the enterprise applications ecosystem. Responsible for implementing systems that improve business processes within all areas of a particular unit. May oversee a small team to design, develop, implement and maintain applications and data reporting systems. Responsible for assessing the needs of end users, collaboratively developing strategies to meet the identified needs, and ensuring that the intended outcomes are achieved.

See Active Job Descriptions

Manager, Information Technology Projects and Initiatives

Salary Range:
$73,000–$98,000

Provide management for planning and implementation of information technology projects. Assist with setting strategic direction for software development, web design, and the administration of critical information systems. Collaborate with stakeholders across the university to determine immediate and long-term needs.

See Active Job Descriptions

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

Having a satisfying cybersecurity career can feel elusive, even for a seasoned cybersecurity professional. In this session, we’ll talk about things that all security professionals, of all levels and backgrounds, need to know and do, in order to achieve professional success.

Watch the Webinar

Bill Dillon, former Executive Vice President for NACUBO, notes the importance of letting stakeholders influence the information-sharing process.

In this video, Tracy Schroeder, Vice President, Information Services & Technology at Boston University shares advice for aspiring female leaders.

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Lifelong Learning
  • Commit to mapping potential career paths, be intentional with the learning opportunities to pursue.
  • Continue to develop technical skills aligned with institutional needs and your advancement.
Check out these offerings in ITIL/IT Service Management, Cloud, Project Management, and Data and Analytics and more
Find Out More
Communication
  • Understand communication styles of various workplace situations and identify practices that strengthen trust with internal and external partners.
  • Demonstrate skills to share information through presentation or the written word using industry best practices.
  • Analyze strategies for navigating negotiation and potential conflict in the workplace.
  • Expand your professional network and institutional influence by communicating expertise with others.
The EDUCAUSE Managers Institute is tailored to higher education managers with 3–5 years of experience and provides a deeper foundation for enhancing management skills, including organizational communication.
Find Out More
Finance
  • Develop strategies to respond to common budget changes in higher education.
  • Identify opportunities to support the organizational budgeting strategy through strategic partnerships.
  • Apply leadership principles to support budget efforts in information technology.
Use institutional data to inform decisions and work processes
Find Out More
Project Management & Strategy
  • Develop a plan for engaging key project stakeholders within the institution and prioritizing competing demands.
  • Apply strategies to maximize the efficiency of meetings and individual work.
  • Use strategic thinking to help others navigate organizational change and dynamics.
  • Determine relevant sources of data for project management.
Leadership, People, & Change Management
  • Analyze and apply principles of effective management and leadership based on assessment of personal leadership strengths.
  • Implement practices for promoting a diverse and inclusive work environment.
  • Explain the importance of emotional intelligence and team development as a leadership practice.
  • Evaluate opportunities for delegation and team or individual development through effective feedback.
Use strategic thinking to help others navigate organizational change.
Find Out More
Assess

Take our competency self-assessment for mid-level professionals to evaluate your skills and abilities and to help you identify your strengths and growth opportunities in the areas of communication, team development and optimization, financial management, project management, and more.

Assess

Assess your data literacy skills and abilities by taking the Data Literacy competency self-assessment. Understand your strengths and weaknesses in the areas of data security and privacy, data management, data analysis, and more.

Make Connections

Lead or facilitate a Community Group that supports your interests and expertise, like DevOps, Enterprise Content Management, information technology Communications, information technology Service Management, Network Management, or Project Management.

Engage in Mentoring

Find a mentor who can speak to the challenges of being in leadership roles. Consider someone who can broaden your professional network by introducing you to colleagues from other institutions.

Engage in Mentoring

Become a mentor through our One to One Mentoring program and help provide guidance to an entry-level information technology professional.

Give Back

Attend a Member QuickTalk to connect with others on timely information technology topics like cloud or open technologies.

Give Back

Facilitate or lead a community group connected to your work, like Business Relationship Management; CIO; Data Governance; Digital Transformation; Enterprise, Business, and Technical Architects; IT Governance; or IT Strategic Planning.

Think & Speak

Read and share the latest research and ideas in EDUCAUSE Review.

Think & Speak

Have a topic you'd like to see covered or an article to contribute? Author or co-author an article for EDUCAUSE Review or another publication.

Think & Speak

Present at a local Conference, an EDUCAUSE Webinar, QuickTalk, or at the EDUCAUSE Annual Conference.

Show Up

Take part in our information technology webinars featuring lively panel debates and cutting-edge insights. You can sign up for forthcoming webinars or review recordings and slides from past presentations.

Show Up

Go to the EDUCAUSE Annual Conference, designed for, and attended by, the global community of higher education information technology professionals.

Learn

Access the world's largest online collection of information about higher ed technology for resources that support information technology professionals in higher education.

Learn

Earn your microcredential at the Data Literacy Institute, which empowers higher education professionals at all levels to use data confidently.

Learn

Don’t miss the latest research, resources, and events related to information technology. Subscribe to our Weekly Update.

Advanced Level

7-19 years
9-21 years
7-19 years
7-19 years

Advanced-level information security positions include information security manager, information security associate director, information security officer, information security architect, information security engineer, assistant director of information security, information security senior director, and others. People in those roles monitor the organization's information technology security system, are in charge of the institution's security risk management program, and act as advisors to executives.

Recommended Education

Bachelor’s degree in Information Security, Information Systems, or Computer Science or relevant experience. Certified Information Systems Security Professional (CISSP) or other equivalent certifications typically preferred. Information security, networking, server administration, and project management experience typically preferred.

Other options From Here

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You May Be Responsible For

  • Leading and directing the activities of integrated risk management team leads, analysts, coordinators, and other information security professionals.
  • Advising information technology and other executives on the status of technology risk and compliance issues.
  • Contributing to enterprise-level policies and standards, leading incident response activities, and remediating security issues.
  • Implementing, designing, managing and allocating all the technology security measures within an organization.
  • Monitoring the organization's information technology system to look for threats to security, and establishing protocols for identifying and neutralizing threats.

Advanced teaching and learning positions include job titles like senior instructional designer, director of academic technology, teaching and learning center director, and director of online learning. Professionals in these roles provide strategic oversight at the departmental level and usually lead teams. While not at the executive level yet, people in these roles are often the most senior representative subject matter expert in educational technology or learning design.

Recommended Education

Master’s, EdD, or PhD depending on career goals and institutional expectations.

Other options From Here

Interested in a career focused on organization-wide innovation? Take a look at the Innovation Pathway's advanced level.

You May Be Responsible For

  • Leading a team of learning professionals through the processes of course design, digital learning platform implementation, curriculum development, and staff training.
  • Maintaining current and relevant knowledge of higher education learning science.
  • Communicating with institutional leaders regarding the importance of student-centered teaching and learning practices.
  • Assisting with, or assigning team members to assist with, classroom technology, learning space design, faculty development, learning approaches, and evaluation needs.
  • Contributing to the institutional mission and vision regarding student success and teaching excellence.

Advanced-level positions in innovation include job titles such as director of innovation and instructional technology, director of lean transformation, and director of digital innovation and ecosystems. Professionals in these positions are responsible for directing and leading the operations of large innovation-related projects, often with managers and other staff reporting to them.

Recommended Education

Master’s, MBA, or doctoral degree based on personal goals and institution’s expectations

Other options From Here

Interested in a career path that focuses more specifically on teaching and learning? Take a look at the Teaching and Learning Pathway in the advanced level for options.

You May Be Responsible For

  • Directing an innovation center or an office for teaching effectiveness.
  • Directing work and/or initiatives supporting transformation across the organization.
  • Establishing a strategy for and operationalizing the scholarship of innovation on your campus.
  • Leading library innovation initiatives.

Advanced level positions in information technology include job titles such as director of analytics, director of client services, and director of network work services. Professionals in these positions are responsible for directing and leading the operations of large areas of information technology, often with managers and other staff reporting to them.

Recommended Education

Bachelor's or master's degree (or equivalent experience) depending on career goals and institutional expectations.

Other options From Here

Interested in pursuing an alternative career? Take a look at the Teaching and Learning Pathway's advanced level for ideas.

You May Be Responsible For

  • Leading a team charged with the supervision of institutional information technology systems, including data, client experience, and web services.
  • Leading and developing central information technology teams of staff and student employees to oversee client relationships, service and help desk support, classroom technology, and information technology project management.
  • Collaborating with institutional stakeholders to make decisions for technology procurement and implementation.
  • Providing insight and leadership for institution web applications.

Director for Analytics

Salary Range:
$74,000–$160,000

Responsible for the institution's data ecosystem and for the collection, analysis, stewardship, and communication of data to support strategic planning and decision-making. May use data visualization and predictive analytics to support student success, learning outcomes assessment, fiscal management, enrollment management, and advancement functions at the Institution.

See Active Job Descriptions

Director of Client Services

Salary Range:
$65,000–$95,000

Lead all facets of client experience for information technology and services. Lead and develop a team of staff and student workers to manage client relationships, service desk, desktop support, and endpoint management; lead projects and provide communications and programming in support of services and initiatives, including campus digital fluency.

See Active Job Descriptions

Director, Enterprise Applications

Salary Range:
$76,000–$125,000

Develop, coordinate, and perform maintenance, enhancement, and design of the institution's enterprise applications. Provide advice, insight, and recommendations on future concepts, development, and direction of enterprise services.

See Active Job Descriptions

Senior Director of Infrastructure

Salary Range:
$86,000–$195,000

Responsible for managing and directing staff and operations related to institutional technology infrastructure. Maintain the efficiency of network systems to ensure the stability and efficiency of business functions.

See Active Job Descriptions

Deputy Chief Information Officer

Salary Range:
$77,000–$195,000

Provide leadership and guidance in critical areas of technology administration, including budgeting, resource development and allocation, policy formation, technology evaluation, and service development, delivery, and deployment. Provide assistance to the CIO in managing business operations to improve cost-effectiveness, service quality, and information technology operational effectiveness.

See Active Job Descriptions

Director, Project Management

Salary Range:
$78,000–$173,000

Direct operations related to strategic digital projects for the information technology office and related digital initiatives. May also serve as a hands-on project manager for high-profile projects.

See Active Job Descriptions

Technology Architect

Salary Range:
$96,000–$106,000

Act as a systems logistics specialist through design, implementation, and maintenance of information technology systems for business clients. Design the structure of new technology systems, oversee the implementation of programs, and liaise with the software development team.

See Active Job Descriptions

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

What inspires you? Inspiration, motivation, and admiration are all qualities that either help us get to the next step in our career or our personal lives or simply help us get the morning started.

Listen to the Podcast

Keith McIntosh, Vice President & Chief Information Officer at the University of Richmond, shares his advice on the three relationships a CIO should cultivate.

Recognizing the motives and drives of your staff can provide great insight into running an efficient IT organization.

The gap will continue to widen between institutions that are starting to engage in digital transformation and those that have not. We asked five institutional leaders to share their unique projects that reflect a shift to Dx.

Listen to the Podcast
Lifelong Learning
  • Demonstrate a commitment to lifelong learning and skill-building by sharing knowledge and experiences at professional learning events.
  • Determine learning opportunities for you and your team to meaningfully contribute to strategic institutional goals.
Acquire and maintain technical training that positions you to support team and institutional goals.
Find Out More
Communication
  • Incorporate audience specific considerations into your presentation and communication approaches.
  • Identify ways to expand your professional network and influence inside and outside of the organization.
  • Develop skills to clearly and effectively communicate with senior institutional leaders.
  • Identify techniques to successfully communicate in times of crisis.
The Senior Directors Institute develops skills and techniques to effectively communicate throughout the organization, including to team members and senior leadership.
Find Out More
Finance
  • Examine how initiatives can create enterprise-level financial opportunities.
  • Assess higher education tools and resources for collecting data and streamlining processes.
  • Identify strategies to respond to budget changes, including both shortage and surplus.
  • Apply principles of strategic planning to ensure the long-term success of your team and department.
Project Management & Strategy
  • Incorporate both tactical and strategic thinking into your leadership approach.
  • Use enterprise architecture and other systems thinking techniques to inform strategic leadership decisions and improve the decision-making of others.
  • Analyze key performance indicators and other portfolio data to monitor project work and inform decisions.
Strategizing and collaborating play such an important role in information technology leadership.
Find Out More
Leadership, People, & Change Management
  • Ensure that equity, diversity, and inclusion are central to team development and work processes.
  • Learn and think systematically about the context of technology trends in higher education.
  • Consistently and proactively manage risk.
  • Delegate effectively and ethically for team development and project leadership.
Identify characteristics and models for effective governance.
Find Out More
Assess

Our self-assessments provide a framework for you to rate your capabilities and performance, then develop a plan to continue learning. Take the Advanced Level Professionals Self-Assessment.

Make Connections

Attend a Member QuickTalk to connect with others on timely information technology topics like cloud or open technologies.

Engage in Mentoring

Become a mentor through our One to One Mentoring program and help provide guidance to an information technology professional who is early in their career.

Engage in Mentoring

Continue to grow your expertise by seeking mentors who can help you work on specific leadership areas.

Give Back

Volunteer for community group activities or become a leader for a community group in your area of expertise.

Give Back

Start or lead enterprise or innovation projects in domains such as digital transformation, which help advance your institution’s mission. To learn how, see the Dx Journey Roadmap at dx.educause.edu.

Give Back

Volunteer for an advisory or member committee and help shape EDUCAUSE program content by providing guidance and support to a particular area, by lending your expertise to our flagship events, or by reviewing presentation proposals.

Give Back

Identify opportunities to serve the community off campus, such as serving on a non-profit board.

Think & Speak

Contribute articles to EDUCAUSE Review.

Think & Speak

Give guest lectures at your institution or elsewhere to engage with, raise awareness of, and better understand information technology concerns and opportunities.

Think & Speak

Facilitate QuickTalks, Webinars, Learning Labs, and Institutes to stay connected and share knowledge. Find out more about being a faculty member at EDUCAUSE, and how to apply.

Show Up

Go to the EDUCAUSE Annual Conference, designed for, and attended by, the global community of higher education information technology professionals.

Show Up

Take part in our information technology webinars featuring lively panel debates and cutting-edge insights. You can sign up for forthcoming webinars or review recordings and slides from past presentations.

Learn

Access the world's largest online collection of information about higher ed technology for resources that support information technology professionals in higher education.

Learn

Stay current with Top IT Issues, Technologies, and Trends to know what's important and where to focus in your planning and management activities.

Learn

Listen to an executive leader talk about being a woman in a traditionally male leadership role and about thinking strategically.

Unit Executive Level

Executive Level

11-27 years
11-50 years
11-27 years
11-27 years

Unit executive level positions are typically members of the senior leadership team and work with constituents across the institution—faculty, staff, and students—to develop and deliver a comprehensive security and privacy program, including liaising with the campus general counsel on risk management and compliance activities. These positions may exist in Colleges of Medicine, Colleges of Law, or perhaps at a campus within a multi-campus district. Unit executives will need to have some familiarity with each level of information security work, from the strategic to the technical.

Recommended Education

Advanced degree in computer science, information technology, or related field. CISSP, CISM, GIAC, or equivalent certifications, depending on career goals and institutional expectations.

Other options From Here

Interested in pursuing an alternative leadership career? Take a look at the information technology pathway's executive level for options.

You May Be Responsible For

  • Directing the development and delivery of an awareness and training program for students, faculty, staff, vendors, and other parties interacting with the institution’s data and services.
  • Planning and overseeing information security audits and risk assessments, such as penetration testing, tabletop exercises, and threat modeling, to drive information security prioritization and contribute to the institution’s risk management program.
  • Advising the institution’s counsel and leadership team on information security matters.
  • Defining and maintaining policies, standards, and practices for information and data security throughout the institution, encompassing on-premises and cloud technology, third-party engagements, and academic systems.
  • Serving as an active contributor and subject matter expert on projects that have security/privacy implications.
  • Reporting regularly on the posture of information security at the institution to the senior staff and the board of trustees.

Unit executive level roles in teaching and learning include job titles such as associate vice president online education, and associate provost for academic technology and innovation. These roles are often referred to as the Chief Academic Technology Officer, which can be a formal job title or a more informal institutional designation. Leaders in these roles guide institutional strategy in academic technology and learning innovation.

Recommended Education

PhD or EdD depending on career goals and institutional expectations.

Other options From Here

Interested in an exploring an alternative career? Take a look at the Information Technology Pathway's executive level.

You May Be Responsible For

  • Providing strategic leadership for teaching and learning and academic technology across the institution, often overseeing multiple functional units.
  • Overseeing professional development programming for institutional teaching faculty.
  • Advocating for digital learning practices and informing academic colleagues of implementation processes.
  • Supervising academic planning, budget cycles, and digital learning plans for the institution and advising the president's office on teaching and learning needs.

Executive-level positions in innovation include job titles such as assistant vice chancellor for instructional innovation and support, chief digital transformation officer, and chief innovation architect. Professionals in these positions are responsible for providing leadership for large areas and sometimes multiple departments within the institution, usually involving strategic planning, budget oversight, and institutional leadership for innovation initiatives.

Recommended Education

Master’s, MBA, or doctoral degree based on personal goals and institution’s expectations

Other options From Here

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

You May Be Responsible For

  • Establishing and providing strategic direction for innovation initiatives on campus.
  • Reporting out results of innovation initiatives.
  • Overseeing all of the digital learning units on campus.
  • Guiding innovation priorities at the system level.

Executive level positions in information technology include job titles such as chief data officer, chief information officer, vice president for IT, and assistant vice president for information technology. Professionals in these positions are responsible for providing leadership for large areas and sometimes multiple departments within the institution, usually involving strategic planning, budget oversight, and institutional leadership for digital initiatives. These positions work closely with other campus executives.

Recommended Education

Master's or doctoral degree (or equivalent experience) depending on career goals and institutional expectations.

Other options From Here

Interested in pursuing an alternative career? Take a look at the Information Security Pathway's executive level for ideas.

You May Be Responsible For

  • Directing the overall information technology strategy for the institution and advising senior leadership related to digital initiatives.
  • Serving as an active contributor and subject matter expert on institutional projects involving technology.
  • Making strategic information technology operations and staffing decisions to align with the institutional mission and learning needs.
  • Collaborating with other senior leaders to provide vision, leadership, and strategic direction for institutional digital efforts.

Chief Data Officer

Salary Range:
$113,000–$300,000

Provide leadership for the institution’s information assets, including a data governance structure; provide critical information for decision-making; perform data analytics and trend analyses; and create reports for institution leadership and external entities at the local, state, and federal levels. May be responsible for data privacy as well.

See Active Job Descriptions

Chief Information Officer

Salary Range:
$85,000–$300,000

Provide leadership and oversight of all administrative and academic technology services provided to students, faculty, and staff. Create a technology ecosystem that enables and encourages innovation. Provide institution-wide vision, leadership, and strategic direction in the planning, implementation, management, and operation of information technology to advance the goals of the institution.

See Active Job Descriptions

Vice President for Information Technology

Salary Range:
$118,000–$280,000

Lead the organization's information technology division to include application development; application management; network services; infrastructure services and system administration; IT security; and user support services. Provide strategic leadership regarding institutional technology direction at a cross-institutional level.

See Active Job Descriptions

Associate Vice President for Information Technology

Salary Range:
$136,000–$290,000

Provide leadership and management for the Information Technology Services division. Responsible for system-wide planning, management, security, and coordination of the technology resources of the organization. May provide vision and leadership for a large portion of departments within a division.

See Active Job Descriptions

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

John O'Brien, EDUCAUSE CEO and President, talks with Mike Corn, CISO for the University of California San Diego, and Cheryl Washington, CISO, for the University of California Davis, about the increasing relevance of the Chief Information Security Officer role.

Listen to the Podcast

Freeman Hrabowski and Jack Suess on Successful President/CIO Collaboration

Listen to the Podcast

Many colleges and universities want to innovate. But are they ready to innovate? Watch this video on keeping pace with innovation.

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Lifelong Learning
  • Expand your network with executive-level professionals inside and outside your institution.
  • Embrace opportunities to act as a mentor or thought leader in the broader higher education community.
Learn about leading analytics initiatives with our Learning Lab on grassroots analytics leadership.
Find Out More
Communication
  • Develop and demonstrate contract negotiation skills for effective partnerships.
  • Apply communication strategies to engage and develop trust with internal and external stakeholders.
  • Effectively communicate ideas with student success as a critical outcome.
Hear from these executive leaders on the importance of communicating.
Find Out More
Finance
  • Demonstrate an increasingly sound understanding of organizational infrastructure, financial processes, and funding models to be able to improve operational excellence.
  • Effectively communicate budget decisions and changes to your team with purpose and intention.
Project Management & Strategy
  • Understand and apply relevant data to make effective decisions, propose solutions, and benchmark success.
  • Apply decision-making practices that align with the mission and vision of the organization.
  • Develop and demonstrate vendor assessment and management skills.
  • Develop strategic goals through research, planning, and systems thinking, and communicate them to your team effectively.
The Executive Leaders Academy focuses on how senior leaders can successfully develop individuals and teams, exhibit leadership in change and innovation, develop strategic goals for optimal outcomes, and advance their own leadership skills.
Find Out More
Leadership, People, & Change Management
  • Lead and educate on critical issues in higher education, such as new sources of competition, use of technology in teaching and learning, online learning, changing modes of scholarly communication, and the student experience.
  • Actively ensure diversity, equity, and inclusion are core principles of unit-level decisions.
  • Apply change leadership principles to situations across the institution.
Use leadership skills to successfully navigate organizational change and transformation.
Find Out More
Assess

Complete this self-assessment to understand your institution’s capabilities for digital transformation in Strategic Innovation, Data and Analytics, Institutional Alignment, Flexibility and Agility, Diversity, Equity and Inclusion, and Transformation of Work and Skills.

Assess

Use our Analytics Services to identify peer institutions, learn more about technology solutions, and benchmark resources through the Core Data Service (CDS).

Make Connections

Seek an executive coach to support critical transitions. EDUCAUSE offers one-on-one career advice meetings at its annual conferences.

Make Connections

Host a Member QuickTalk to connect with others on timely cybersecurity topics like vendor assessment and workforce retention.

Engage in Mentoring

Become a mentor through our One to One Mentoring program and help provide guidance to an experienced information technology professional looking for career support.

Give Back

Volunteer for group activities or become a leader of the IT Support Services Community Group, formed to share ideas and concerns about supporting individual users of information technologies.

Give Back

Start or lead enterprise or innovation projects in domains such as digital transformation, which help advance your institution’s mission. For more resources, check out our Dx library page.

Give Back

Volunteer to co-write articles with students.

Give Back

Identify opportunities to serve the community off campus, such as serving on a nonprofit board.

Give Back

Chair an EDUCAUSE Advisory Committee or Conference Program Committee.

Think & Speak

Give guest lectures to engage with, raise awareness of, and better understand information security needs of students, faculty, and younger professionals.

Think & Speak

Facilitate Webinars, Learning Labs, and Institutes to stay connected and share knowledge. Find out more about being a faculty member at EDUCAUSE and how to apply.

Think & Speak

Attend EDUCAUSE events designed for the executive leader at the Annual Conference or online.

Show Up

Attend trainings and conferences outside the higher ed world.

Show Up

Prepare to present at an EDUCAUSE event, such as our annual conference, by leveraging our facilitation and design resources to polish your approach—or leverage our Presenter Concierge services.

Learn

Access the world's largest online collection of information about higher ed technology for resources that support IT professionals in higher education.

Learn

Stay current on Top IT Issues, Technologies, and Trends to know what's important and where to focus in your planning and management activities.

Learn

Renew your commitment to diversity, equity, and inclusion. Review EDUCAUSE’s DEI book recommendations list for suggestions provided by community members, and watch this CIO Minute video about understanding your DEI story.

Institutional Executive Level

19-50 years
3-11 years
19-50 years
19-50 years

Under the general direction of the vice chancellor, president, and/or CIO, institutional executive-level positions are typically responsible for the development and delivery of a comprehensive, university-wide or district-wide information security and privacy program. These positions help inform and provide strategic guidance around information security to the CIO, the members of the institutional senior management team, the Board of Trustees, and the broader institutional community.

Recommended Education

Advanced degree in computer science, information technology, or related field. CISSP, CISM, CCSP, CEH, GIAC, or equivalent certifications, depending on career goals and institutional expectations.

Other options From Here

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

You May Be Responsible For

  • Staying current on the latest security and privacy legislation, regulations, advisories, alerts, and vulnerabilities pertaining to the institution and its mission.
  • Coordinating the development of institutional information security policies, standards, and procedures. Working with key information technology offices, data custodians, and governance groups in the development of such policies. Ensuring that university policies support compliance with external requirements.
  • Serving as the university compliance officer with respect to institutional, state, and federal information security policies and regulations, and submitting required reports to external agencies.
  • Leading and overseeing incident reporting and response systems to address security incidents, responding to alleged policy violations, or complaints from external parties, and serving as the official contact point for information security, privacy, and copyright infringement incidents, including maintaining relationships with law enforcement entities.

Institutional Executive Teaching and Learning include job titles such as Chief Online Learning Officer; Vice-Chancellor, Academic Affairs; and Associate Vice President of Academic Affairs. These roles are typically positioned at the institutional or district level of the organization and are responsible for providing institution-wide leadership, supervision, guidance, and direction for all educational programs, faculty and staff, and instructional policies and procedures. They may also provide leadership and supervision for academic support services, including tutoring, testing and assessment, and library services.

Recommended Education

PhD or EdD depending on career goals and institutional expectations.

Other options From Here

Interested in other senior leadership options? Consider the Innovation Pathway's institutional executive level.

You May Be Responsible For

  • Overseeing university curricula.
  • Providing leadership for evaluating and ensuring quality in all aspects of instructional and educational programs.
  • Directing budget preparation for the academic and academic-related programs.
  • Recommending, developing and implementing instructional policies, procedures, and practices that foster and promote student learning throughout the organization.
  • Building an innovative culture and guiding innovation process throughout the organization.

Institutional executive-level positions in innovation include job titles such as chief learning and innovation officer, vice president for research and innovation, and vice president for strategy and innovation. Professionals in these positions work with other executives and provide leadership for institution-wide initiatives and strategy.

Recommended Education

Master’s, MBA, or doctoral degree based on personal goals and institution’s expectations.

Other options From Here

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

You May Be Responsible For

  • Representing the institution externally.
  • Directing institutional strategic planning and goal-setting.
  • Guiding partnerships with other institutions or industry.
  • Overseeing the transformation of every business process.

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Recommended Education

Recommended education for Info Sec early level

Other options From Here

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

You May Be Responsible For

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NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

NOTE: Salary data varies significantly by location, institutional type, and many other factors and should not be used for benchmarking. Job descriptions should be consulted for specific salary information. Average salary ranges sourced from various employment sites and active listings.

Looking for more? Find your next job at the Career Center.
Explore Job Postings

Two IT leaders discuss a cyberattack that occurred at each of their institutions and share insights into preparing for future threats.

Listen to the Podcast

Looking at info techas a career path can be intimidating, but many working in this field didn't start out with intentions to work in cybersecurity. In this podcast, we ask several higher education cybersecurity professionals how they would encourage others to consider cybersecurity as a career option.

Listen to the Podcast

Watch this video with Keith McIntosh, Vice President & Chief Information Officer at the University of Richmond, as he discusses the 3 most important relationships to develop at your institution.

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Ways to Keep Growing

Throughout and beyond your information technology career, you can keep contributing and providing thought leadership to the profession that may fall outside of the particular career levels identified above. Explore ways to make connections, to continue leading, and to support other professionals and institutions with your hard-earned expertise and experience.

Make Connections

Look for opportunities to build relationships with information technology professionals outside of higher education by participating in leadership and networking programs.

Show Up

Attend trainings and conferences outside the higher education world.

Show Up

Serve as faculty for EDUCAUSE institutes and other programs to stay connected and share knowledge. Find out more about being a faculty member at EDUCAUSE and how to apply.

Learn

Interested in tackling the most critical issues in higher education? The Leading Change Institute brings together leaders who seek to inspire, advocate for, and advance change in today’s increasingly ambiguous and rapidly changing higher education environment.